Fran Craig is an experienced IT Service Delivery Manager with a strong background in managing IT service operations across various sectors, including aerospace, retail, banking, and manufacturing. They previously served as a Global Service Delivery Manager at Xerox Global Services from 2007 to 2020, where they managed strategic partnerships and consistently exceeded key performance indicators. Fran holds a BSc (Hons) in Biology/Geology and Environmental Science from Anglia Ruskin University and a PGCE in Secondary School Science from the University of Kent. Currently, they work as a Corporate Service Delivery Manager at Whitbread, continuing to leverage their extensive experience in service delivery.
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