Kate McLennan

Kate McLennan has extensive work experience in various roles related to e-commerce, digital experience, customer experience, and CRM. Kate currently works at Whitbread as the Head of E-Commerce & Trading for restaurant brands, responsible for driving awareness, consideration, and bookings through digital strategies. Prior to this, they worked at Camelot as the Head of Digital Experience, overseeing the digital product and CRM strategies for The National Lottery. Kate has also held positions at ASOS.com as the Head of Customer Experience and Ladbrokes Coral Group as the Director of CRM & CX, where they focused on customer insights, journey mapping, and implementing CRM systems. Additionally, they have experience as the Head of Poker at Ladbrokes.

Kate McLennan completed a Mini MBA in Marketing from Marketing Week. Kate also earned a Bachelor of Science (BSc) degree in Management Science: Marketing from Lancaster University.