Richard Ley

Richard Ley is a Service Operations Manager at Whitbread, a role they have held since 2024. Previously, they worked at BT in various leadership positions, including Head of Digital Voice All IP Service Delivery and Service Evolution and Business Improvement Manager. With extensive experience in managing telecommunications platforms and operational teams both in the UK and abroad, Richard has demonstrated a strong passion for customer service and a commitment to continuous improvement methodologies such as Lean and Six Sigma. They are actively seeking new and challenging opportunities beyond the telecommunications sector.