Shaun Roe is an experienced Major Incident Manager currently at Whitbread since May 2023, with a prior role in the same position at Specsavers spanning from April 2013 to May 2023. In these roles, Shaun has managed and controlled the Major Incident process for P1 and P2 incidents, focusing on reporting, governance, and the coordination of high-priority incident resolution with various support teams and vendors. Shaun also has a background as a Service Desk Analyst, providing technical incident management support to over 1200 retail stores, business users, and Supply Chain labs globally. Shaun holds a Bachelor of Technology (BTech) degree in public service from Itchen College, Southampton, awarded between 2001 and 2004.
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