Marco Bernardes has over nine years of experience in Service Desk analysis, customer service, and incident management. They developed the role of Release Manager, overseeing platform updates across separate client infrastructures. Additionally, Marco worked in Product Marketing to enhance client relationships and platform utilization. Currently, Marco serves as the Head of CX and Support at White Wall, where they focus on improving user experience and communication. Marco holds a Bachelor's degree in Advertising and a degree in Management Information Systems from Pontifícia Universidade Católica de Minas Gerais.
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