Matthew Casely is a dedicated Service Delivery Manager at WHSmith, with 25 years of experience in the service support arena and over 20 years in leadership roles. Matthew has excelled in managing major IT projects, ensuring customer satisfaction, and implementing service improvement plans. Matthew has previously served as a Technical Support Supervisor at Pinnacle Group Limited and a Support Manager at Practice Labs, among other roles. Matthew holds a degree in Information Technology from Havering College and possesses ITIL certifications in Service Management.
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