Nicky Roberts is an experienced retail professional with a strong track record in management roles spanning over 17 years. Currently serving as Store Group Manager/Retail Manager at WHSmith since March 2020, Nicky has previously held positions such as Sales & Education Executive at Smashbox Cosmetics and Business Manager at Zachary Daniels, a specialist recruitment consultancy. Nicky's career includes significant experience as Area Manager at Flair Recruitment Ltd and Store Manager at House of Fraser, where responsibilities included overseeing large teams and managing multi-million profit and loss accounts. At House of Fraser, Nicky also served as Senior Sales Manager for the Beauty department, demonstrating expertise in P&L accountability and negotiation with various stakeholders, alongside earlier experience as Sales Manager for Beauty at Selfridges, where guest satisfaction metrics consistently exceeded company averages.
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