Callum Hancock

Callum Hancock has extensive experience in leadership roles at Wickes, spanning over two decades. As the current Director of Field Services, Callum oversees strategic initiatives to optimize field operations and enhance customer experiences, emphasizing talent development and customer satisfaction. Prior roles include Head of Installations, where Callum managed a significant operating budget and integrated new IT platforms, and Head of Store Distribution & E-commerce Network, leading a major growth strategy for retail stores and online orders. Previous positions included Assistant General Manager for distribution and Store Manager, with a strong focus on operational strategy and team engagement. A graduate of the OSS Retail program, Callum has cultivated a customer-centric culture and driven performance improvements throughout a diverse range of responsibilities at Wickes.