Lisa Goward

Lisa Goward is an accomplished professional with extensive experience in customer service and delivery management across various industries. Currently serving as the Head of Customer Delivery Service at Wickes since June 2017, Lisa focuses on enhancing customer delivery experiences through partnerships with logistics carriers. Previously, Lisa held key roles at Argos as Client Services Manager, Amazon as Carrier Manager, and Wincanton in various capacities, where responsibilities included managing delivery performance, improving service levels, and fostering customer satisfaction. With a background in customer service management at companies such as Electrolux and Fiege, Lisa has consistently driven operational excellence and implemented strategic improvements throughout a career spanning over two decades.