Toby Smith is an IT Service and Operations Manager at Wickes, where they focus on optimising IT service delivery and enhancing vendor relationships since 2025. They have previously held roles including Service Delivery Manager at Pizza Hut Restaurants UK (2015 - 2025) and 2nd Line IT Installs Engineer at Serco (2011 - 2014). Toby's educational background includes a First Class BA (Hons) in Business and Management and a Chartered Manager qualification, both pursued at the University of Hertfordshire and Chartered Manager Institute, respectively, from 2022 to 2024. They are known for their expertise in IT procurement, stakeholder engagement, and strategic process improvements.
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