Em Brainard is a visionary and results-driven leader specializing in customer success and operations. They served as the Area Manager at Park Lights Hospitality from 2012 to 2019, where they managed and developed staff across three locations, improving operational efficiency and driving revenue growth. They are currently an Operations Manager at WILDFANG, following their role as Director of Client Success at Tawkify from 2019 to 2020, where they led teams and implemented strategies to enhance customer satisfaction. Em also held the position of General Manager at Yellow Dog Eats from 2007 to 2012, where they redesigned the menu and launched successful community events. Em is currently continuing their education at Stetson University.
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