Adam Perry has a progressive career spanning over 15 years in analytics, process improvement, and change management. Since May 2013, Adam has held various roles at Wiley, currently serving as Associate Director of Research Performance, where responsibilities include leading global change and innovation projects. Prior to Wiley, Adam enhanced operational efficiency as a Lean Business Analyst at Aviva plc, utilizing Lean and Six Sigma methodologies to improve service quality. Adam's earlier experience includes a Customer Services Advisor position at Norwich Union, where skills in customer complaint handling and project management were developed. Adam holds a B.A. (Hons) in Accounting and Finance from the University of the West of England, along with A-Levels in Computer Programming, Chemistry, and Mathematics from St Brendans Sixth Form College.
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