Alyssa Stern is currently the Senior Technical Support Team Lead at Wiley, a position held since October 2023, and also serves as the Technical Support Specialist Team Lead and Technical Support Specialist at Wiley University Services since July 2020, providing customized technical support for online education students and instructors across the United States. Previous experience includes a role as a Teacher and Theater Manager at Fox Valley Lutheran High School, where responsibilities included teaching theater lighting and sound, and assisting with auditorium needs for outside groups, as well as working as a Help Desk Technician at Martin Luther College, focusing on computer repairs and installations. Alyssa holds a Master's degree in Business Intelligence and Analytics from Saint Joseph's University and a Bachelor's degree in Education from Martin Luther College, specializing in Spanish education.
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