Derek Petrucci

Derek Petrucci possesses extensive experience in customer support management, with a career dedicated to enhancing the customer experience within the education and technology sectors. At Wiley since 2008, Derek has held various roles including Senior Manager of Customer Support Insights & Technical Escalations, where responsibilities include developing customer support strategies, managing key performance metrics, and advocating for customer-centric policies. Previous positions at Pearson and InComm Conferencing involved diagnosing technical issues, managing support teams, and implementing operational procedures. Derek holds a Program Certification as a Certified Network Administrator from the Cittone Institute and a degree from William Paterson University of New Jersey.