Jennifer Marcuson has extensive experience in sales operations and analytics, currently serving as Senior Manager of Sales Operations at Wiley since May 2006, where data analytics is leveraged to optimize key performance indicators across the online retail lifecycle. Previous roles at Wiley include Online Operations Manager, Marketing Automation Manager, Sr. Sales Analyst, Sales Analyst, Sales Representative, and Sales Coordinator, each contributing to skills in process improvement, email marketing, data analysis, and sales support. Prior experience at NeWest Press Ltd. and Kate Walker & Company involved coordination of inventory, order management, and administrative support. Jennifer holds a BA in English Literature and Creative Writing from the University of Windsor, a Diploma in Book & Magazine Publishing from Centennial College, a Post-Graduate Certificate in Renewable Energy from the University of Toronto, and is pursuing a Master of Science in Business Analytics at the W. P. Carey School of Business.
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