Jillian Poland is an experienced Manager of User Experience at Wiley, specializing in user-centered design and research for digital products since June 2019. Poland's expertise includes planning and executing qualitative and quantitative research studies that inform product design and strategy, as well as synthesizing research data into actionable insights. Previous roles at Wiley include Program & Enablement Lead and Enablement Associate, where Poland directed project efforts and enhanced departmental workflows. Early career experience includes editorial roles at The Gatepost, where Poland managed staff communications and coordinated newspaper production, as well as an internship focused on content review for scientific journals. Poland holds a Bachelor's degree in English with a concentration in journalism from Framingham State University.
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