John S. Lewis is an experienced leader in customer experience, research, and insights, currently serving as the Director of Customer Experience, Research, & Insights at Wiley since May 2025. With a background that includes roles such as Executive Director of Research and Insights at Kaplan and Sr. Manager Consumer Insights at U.S. Cellular, John has effectively driven customer-centric strategies and research initiatives across various industries, including education, telecommunications, and healthcare. John began the professional journey as a Research Associate at Richard Day Research and has held several positions that highlight expertise in managing consumer insights projects, overseeing teams, and optimizing research methodologies. Academically, John holds both a Master's and a Bachelor's degree from Loyola University of Chicago, attained between 1995 and 2001.
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