Michele McIlvain

Michele McIlvain is a Senior Director of Global Customer Success Programs at Wiley, where they lead the customer success function for a $1B global research division. With a robust background in strategic sales, Michele has consistently delivered impressive revenue growth and customer satisfaction by developing effective onboarding and training programs. Previously, as Director of National Sales at Wolters Kluwer Health, Michele fostered enterprise sales initiatives that significantly increased revenue and retention rates. Michele is currently pursuing a Master's in Organizational Development at Georgia State University, complementing their Bachelor of Science in Political Science and Business from Vanderbilt University.