Nelson Mercado is a seasoned professional with extensive experience in automation, digital product management, and customer solutions. Currently serving as the Automation and AI Solutions Lead at Wiley, Nelson focuses on AI-powered automation and process redesign to drive digital transformation across business units. Previously, Nelson held the position of Customer Solutions Lead at Wiley and was the Digital Newsstand Content & Technology Manager at Barnes & Noble, where leadership of digital product development and management of a global operations team was key. Earlier roles include a Manager position at R. Racing LLC and Graphic Designer at Pontificia Universidad Catolica Madre y Maestra. Nelson holds a Bachelor's degree in Computer Engineering and a Master's degree in Information Systems, complemented by a Graduate Certificate in Network Security & Information Assurance from the New Jersey Institute of Technology.
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