Rasika De Silva possesses a diverse range of experience in sales, customer service, and analytics across multiple organizations. Beginning as a Sales Executive at Industrial Safety Equipment, Rasika excelled in client engagement and sales achievement. At HSBC, Rasika held several roles including Customer Service Representative and Contact Center Team Leader, where management and coaching skills were applied to ensure high performance. Transitioning to Wiley Sri Lanka as a Senior Analyst and Associate Specialist, Rasika focused on enhancing user satisfaction and service quality within the IT service desk. With additional expertise in banking operations and performance analysis, Rasika's career reflects a strong commitment to customer-centric service and continuous improvement.
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