Raphael Ávila

Raphael Ávila has accumulated a diverse range of experience in customer service and hospitality, currently serving as a Customer Service Agent at will bank since April 2021, focusing on enhancing banking customer experiences via chat support. Previous roles include trilingual hostess and bartender at Sant Jordi Hostels, where responsibilities involved public service, event assistance, and cocktail preparation. Raphael's background also includes bilingual receptionist positions at Hotel Marlin Azul and Guanaaní Hostel, which involved guest reception, reservations management, and event organization. Additionally, experience as an Administrative Assistant with the Governo do Estado do Espírito Santo encompassed public contact, meeting organization, and document management. Educational qualifications include an Associate's degree in Data Analytics from Coursera, alongside various courses in customer analysis and fraud prevention.