Shane Prewett is an experienced professional with a diverse background in quality assurance, technical support, and customer service across multiple companies, including AT&T and DIRECTV. At AT&T, Shane held various roles from Quality Assurance Specialist to Sr. Program Project Manager, demonstrating a strong capability in managing client relations and technical resolutions. Prior experience at DIRECTV included roles as Advanced Technical Support and PST Retention Specialist, where Shane contributed to the development of specialized retention and customer experience departments. Currently serving as a Security Operator III at Williams since September 2024, Shane continues to leverage strong problem-solving and team leadership skills, underpinned by education from Oklahoma State University Institute of Technology.
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