Devis Marchetto

Devis Marchetto serves as a B2C Customer Operations Manager at Wind Tre since January 2017, overseeing the Customer Care operations for WINDTRE consumers, focusing on customer assistance, upselling, and value creation. Previous roles at Wind Tre include B2C Mobile Customer Operations Manager and B2B Customer Value Operations Manager, managing customer base activities and retention strategies. Prior experience includes significant positions at H3G, such as Customer Care Director and Retention & Upselling Performances Manager, with a strong background in call center management, retention strategies, and operational performance monitoring. Earlier roles at Fastweb, ePlanet, and Vodafone IT established expertise in direct sales, customer service management, and operational coordination. Devis Marchetto enhanced professional skills through a Business Management course at SDA Bocconi from September 2021 to June 2022.