Christen Smith is a WFM Senior Analyst specializing in Customer Service operations at Windstream since September 2008. With a strong focus on optimizing performance, Christen utilizes data analytics tools such as SQL, Snowflake, and Tableau to derive insights and drive operational improvements. Previous roles at Windstream include WFM Business Analyst II, where responsibilities encompassed forecasting call volumes and staffing plans, as well as Enterprise Business Account Manager, overseeing a substantial account base and identifying growth opportunities. Additional experience includes team management as Supervisor of Customer Service/Sales and a series of customer service roles, demonstrating a comprehensive background in sales and customer retention since beginning a career in the hospitality sector with Hickory Tavern in 2005.
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