Erik Mitchell

Erik Mitchell is an accomplished Major Account Manager at Windstream Enterprise, with a robust background in account management and customer relations spanning over 15 years. Prior experience includes serving as Major Account Manager at Windstream Communications, where efforts led to managing enterprise accounts worth $6 million annually and achieving a retention rate of less than 2% in customer churn. As a Senior Account Manager at PAETEC, Erik managed 200 customers, resulting in a 99% retention rate and a 20% increase in monthly revenue through customized solutions. Additional roles include Technical Account Manager at ImageQuest LLC and Product Sales Specialist at US LEC, along with an MBA in Marketing and a BA in Marketing and Management from Grand Valley State University.