Ian Smith has extensive experience in the telecommunications industry, primarily as a Trouble Resolution Specialist at Windstream Enterprise from November 2016 to October 2018, where responsibilities included managing customer-sensitive issues, handling network troubleshooting, and facilitating overnight repair projects. Prior to this role, Ian served in various capacities as a Trouble Resolution Specialist I and III, specializing in emerging technologies such as SD-WAN networks and Cisco equipment. Additionally, experience as a Cisco Lab Aide at Clark College involved maintaining Cisco equipment, assisting students with lab assignments, and resolving hardware issues. Ian holds an Associate of Arts Transfer degree in Cisco Technologies from Clark College, focusing on Computer Systems Networking and Telecommunications.
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