John Grasso has extensive experience in the contact center and communications industry, with expertise spanning several companies since 1978. Currently, John operates as a self-employed consultant in contact center consulting services and serves as a Contact Center Specialist at Windstream Communications since 2014, focusing on customer experience management. John's background includes roles as a Senior Sales Executive at Presence Technology, Sales Specialist at Avaya, Applications Engineer at Cisco Systems, and various engineering and management positions at Nortel Networks and Bell Atlantic Meridian Systems. John holds a Bachelor of Science degree in Computer Science from Spring Garden College, completed in 1985.
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