Michael Sullivan

Michael Sullivan has extensive experience in the Telephony industry, currently serving as an Escalations Desk Technician at Windstream Communications since 2002. In this role, Michael handles high-level escalation requests and focuses on delivering exceptional service to a diverse customer base. Previously, Michael held positions at PAETEC as a Team Lead, where responsibilities included scheduling, training new hires, managing escalations, and ensuring effective communication during shift changes. Michael earned a degree in MIS Telephony from the Rochester Institute of Technology between 2002 and 2004.