Frank Wall is a seasoned Senior Consultant with extensive experience in designing and developing solutions using Service Management and Tool best practices. Currently at Windward Consulting since August 2016, Frank has a robust background that includes previous roles as an Independent Consultant and Senior Consultant at Windward IT Solutions, where expertise in BMC Remedy ARS/SRM service offerings was demonstrated. Additional experience includes serving as a Situation/Tools Administrator at A. H. Belo, where Frank implemented and supported various CA systems, and as an Administrator at Mary Kay, Inc., responsible for architecting and implementing Remedy/ITSM solutions. Frank began a career in technology as a Senior Support Technician at CompUSA, providing help desk support and assistance with various systems. Educational credentials include an Associate degree in Computer Maintenance from Texas State Technical College, obtained between 1990 and 1991.
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