Grace Jenkins

Grace Jenkins is a Customer Success Manager at Windward, a pioneering maritime AI company, where Grace oversees US federal government accounts since February 2024. With extensive experience in customer success, Grace previously worked as an Information Technology Consultant at Aubrey Publishing Co., where skills in UI/UX design were applied to digital projects and communications. As a freelance SaaS Product Trainer, Grace supported user engagement and adoption through solutions consulting. Grace's prior roles include managing customer success at Assignar, where a 92% retention rate was achieved, and Smartling, where onboarding for major clients was transformed to enhance retention. Technical customer success experience was gained at Augury, and earlier roles included positions at XOEye Technologies and Christie's. Grace holds a BA in Art History from Muhlenberg College and a UX/UI Design Bootcamp Certificate from the University of Denver.