Jake M. has extensive experience in professional services and customer success, currently serving as the Director of Professional Services at Windward since May 2018, following roles as Professional Services Team Lead and Customer Success Manager. Prior to Windward, Jake held the position of Expert Success Manager for the Consumer Division at LivePerson from April 2014 to May 2018. Earlier experience includes working as the Communications and Strategic Development Coordinator at SIGNAL - Sino Israel Global Network and Academic Leadership from November 2011 to April 2014, where responsibilities included program development for China-Israel academic exchange and managing communications with various organizations. Jake M. holds an M.B.A. from the University of Haifa and a Bachelor’s Degree from Tulane University.
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