Thomas V.

Thomas V. has a strong background in technical support and customer success. Thomas started their career at TASK Transcription Services, Inc in 2007, where they worked as a Technical Support representative for four years. In 2011, they joined ZipRealty as a Client Care Specialist and later transitioned to the role of Agent Helpdesk from 2013 to 2016. From 2016 to 2017, Thomas worked as a Customer Success representative at ZapLabs. Thomas then moved on to vinSUITE in 2017, where they provided Technical Support until mid-2018. Currently, Thomas is employed at WineDirect, where they have held roles as an Ecommerce and Microsoft RMS Account Support specialist since 2018, and more recently, as a Technical Escalations Engineer since September 2021.

Thomas V. attended De La Salle High School from 1997 to 2001. Although no degree or field of study is specified, it can be inferred that they completed their high school education during this period. In terms of additional certifications, Thomas obtained the CompTIA A+ certification from CompTIA in June 2006. Thomas also obtained the Google AdWords certification from Google AdWords Certified in September 2016. Most recently, in June 2020, Thomas obtained the SQL Server Integration Services certification from LinkedIn. These certifications suggest a continuous effort to acquire new skills and stay up to date in the field.