Winnthorn's Simple Formula
Great Customer Experience = Price + Ease + Responsiveness

 

Customer Satisfaction is EVERYTHING!  With over 20 years in sales, with some of the largest Telecommunications Companies, I know customers can get very frustrated with their providers for a number of reasons.  Part of the reason I have been successful ethically (and maybe not as much financially) is that I have been known to immediately step in and shield my customers from the telecom speak whether its implementation or outages.  I tend to spend more time helping my customers than selling them more services and I am ok with this.  Now, I have no pressures of quotas or pushing one provider.  I have total freedom and control to provide the best service I can find for my customers.  My GOALS for my customers are:

Provide Fair, Competitive Prices

       - I will find the best value for your needs

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Make Everything Simple and Easy to Understand

       - I will provide one or two simple options based on                       your needs and I will explain every line item

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Be Responsive

       - I carry my cellphone everywhere so I can be reached 

          anywhere anytime.

WINNTHORN

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WINNTHORN

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