Mariana Bitelli

Mariana Bitelli is a Senior Customer Experience Analyst with over 5 years of experience in the customer success field, focusing primarily on the educational and technology sectors. Presently, they work at Winover Contact Center, where they continue to enhance customer support processes and improve client relationships. Mariana's previous roles include significant positions at TM Mentoring and Awari, where they structured customer success strategies and improved user engagement. They hold degrees in Human Resources Management and are currently pursuing further education in business management and data analysis.