Wade Stone currently serves as a Production Support Analyst at Wintrust Financial Corporation, focusing on change, problem, and major incident management within IT Service Management (ITSM). Previously, Wade worked as an Infrastructure Engineer at CDW, where responsibilities included optimizing enterprise-level virtualization and storage systems and providing technical support for managed services clients. Wade also held the position of Operations Analyst at CDW, managing Identity Access Management (IAM) and supporting a wide portfolio of enterprise IT technologies while executing ITSM improvements. Earlier experience includes a role as a Service Desk Analyst at Northern Illinois University, where Wade triaged technical assistance requests and supported various educational applications. Wade earned a Bachelor of Science in Technical Systems Management from the University of Illinois Urbana-Champaign and has completed online master's degree courses in Cybersecurity Technologies at the University of Maryland Global Campus.
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