Andrew Archer

Andrew Archer is a highly experienced Service Delivery Manager and Global Information Technology Service Desk Manager currently at Wipro since July 2024. With a robust background in IT service management and operations, Andrew has previously excelled as Global IT Service Desk Manager at Tenneco and North America Region Operations Manager at Accenture. Notable achievements include leading teams to enhance service desk effectiveness, ensuring compliance with SLAs and KPIs, managing large-scale expansions, and developing efficient processes across organizations. Andrew holds a Bachelor of Science in Small Business Administration/Management from the University of North Carolina at Greensboro and an Associate of Science in Computer Systems Networking and Telecommunications from Nashville State Community College.