Basant Kumar

Basant Kumar is a Lead Consultant at Wipro since December 2021, specializing in cloud infrastructure and application support within the automobile and retail sectors, with expertise in operational excellence, quality assurance, and customer service management. Prior experience includes roles as Assistant Manager at Tech Mahindra Business Services and Vodafone Idea Limited, focusing on quality compliance and customer service lifecycle management. Basant also held positions at Vodafone and Mahindra Satyam BPO, emphasizing customer retention, relationship management, and quality assurance processes. Educational qualifications include a Bachelor's degree in Computer Applications from CH. Charan Singh College and an MBA in Marketing from Sikkim Manipal University.