Michael O. is a Service Delivery Manager with extensive technical experience and leadership skills in the IT industry. They managed the Network Operations Center at TenFour IT from 2005 to 2019, focusing on improving customer support and overseeing various projects. Currently, as a Cybersecurity team lead at Wipro Limited since 2019, Michael oversees a team of 20 security engineers, ensuring timely ticket resolution and generating performance metrics for management. Michael’s earlier experience includes serving as a Senior Telecommunications Technician at IBEW Local 164 from 1997 to 2008, where they led projects involving low voltage wiring installations. Michael also holds Microsoft Certifications from Computertraining.com, which they completed in 2008.
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