Monika Kumar is a seasoned Servicenow Solution Architect with over 20 years of experience in IT Service Management consulting and operations. They have held positions such as IT Service Manager at Markel and IT Service Management Lead at UST, where they were responsible for process ownership in key ITIL frameworks. Currently, Monika serves as a Senior Solution Architect at Wipro, focusing on enhancing IT processes and systems to improve efficiency and revenue. Monika earned both a Bachelor's and a Master's degree in Computer Science and Information Technology from Panjab University.
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