Nigel H. has over a decade of experience in telecommunications and customer service, with a career that began at Vodafone from November 2008 to May 2010, where roles included Fixed Line and Broadband Tier 1.5, Resolve/Escalation Specialist, Incident/Jeopardy Management Lead, Residential/Business Customer Services Representative, and Service Technical Lead. Following this, Nigel H. joined nbn™ Australia, serving from November 2017 to February 2019 as Lead Performance Analyst - HFC NOC, NOC Improvement Senior Lead, and HFC Reporting Analyst. Nigel H. continued at nbn® Australia from November 2020 to July 2023 as Senior/Solution Delivery Lead (IT Capability and Automation). Currently, Nigel H. operates as a Managing Consultant at Wipro, starting in April 2024. Educational qualifications include a NZQA level 2 certificate in Telecommunications from Etech and a NZQA NCEA level 3 from Onehunga High School.
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