Susan R.

Susan R. has extensive experience in Agile project management, primarily as a Scrum Master across multiple companies, including Wireless Logic Ltd and Sword GRC, where Susan implemented the Scrum framework and facilitated various Scrum events to enhance team performance and transparency. Prior roles at Vonage involved utilizing the Scaled Agile Framework (SAFe) to improve team efficiency and receiving recognition as ‘Rookie of the Year.’ Additional professional background includes positions in service delivery and incident management at CenturyLink and Vodafone, as well as support roles at Jive Software and Intelligent Retail, showcasing a strong foundation in customer relationship management and technical support.