Adam Got is a Global Senior Lead in Knowledge Management and an Operations and Service Experience Strategist with over 10 years of international experience in leading transformative initiatives. They have successfully managed large-scale teams and driven operational efficiency across Europe, achieving significant improvements in service levels and revenue growth. Adam previously served as the European Base Manager at Ryanair, where they led 14 Italian bases, resulting in over 50% growth in in-flight sales revenue. Currently, they pursue a degree in Management, Marketing/Marketing Management at BGF-KVIF while continuing to excel in their roles in knowledge management and customer support operations.
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