Alan Rocha

Alan Rocha is a seasoned professional with diverse experience in customer support, leadership, and training roles across multiple industries. Currently serving as Customer Support Team Lead at Wise, Alan demonstrates a commitment to performance improvement and agent development. Previous roles include Customer Support Training Specialist and Customer Support Associate at Wise, where proficiency in English, Portuguese, and Spanish was utilized to enhance customer experiences. Additional experience includes positions at Teem as Team Leader Assistant and Insurance Verification Specialist, Transamerica Hospitality Group as a Bilingual Receptionist, and Wizard as an English Teacher. Alan holds degrees in International Business and Commercial Fundamentals, complemented by a technical course in Mechanical Machining.