Ben Baily

Ben Baily is an experienced professional with a strong background in process improvement and customer experience enhancement. Currently serving as a Process Lead at Wise, Ben leads projects aimed at refining complaints handling processes. Prior to this role, Ben held several key positions at Bupa Global, including Complaints Lead and External Communication & Change Lead, where responsibilities included executing global business changes and managing stakeholder relationships. Ben's career also encompasses event management at CCC Events, change and continuous improvement analysis at Hastings Direct, and roles in customer service and warranty administration at Vauxhall Motors Ltd. Educational qualifications include a Brevet Blanc degree from Jeanne D'Arc.