Carlos Bocate

Carlos Bocate is an experienced professional specializing in knowledge management and customer support, currently serving as the Interim Knowledge Management Senior Lead at Wise since March 2020. Carlos has a robust background in project management, having successfully developed and implemented knowledge management strategies, overseen internal knowledge repositories, and managed multiple KM projects. Prior roles at Wise include Knowledge Management Lead and Customer Support Senior Team Lead, where Carlos focused on performance management, people development, stakeholder engagement, and compliance. With previous experience in customer relationship management and project implementation roles at Trimble Inc., and a solid foundation in commercial processes as a Commercial Supervisor at Refriko Indústria de Bebidas, Carlos has demonstrated expertise in sales analysis, KPI monitoring, and team management. Carlos holds an MBA from FGV - Fundação Getulio Vargas and additional qualifications in English from Kaplan International College.