Catherine Malong

Catherine Malong is a seasoned professional with extensive experience in training and service quality management. Currently serving as the Global Functional Onboarding Training Coordinator and Training Specialist at Wise since January 2023, Catherine previously held several key positions at UOB from May 2013 to December 2022, including Inbound Operations Acting Team Head and Assurance Coach. Notably, Catherine pioneered the Service Quality Department, significantly enhancing service standards and process efficiency, leading to a remarkable improvement in Service Quality Performance and NPS scores. With earlier roles at American Express, Expedia, Asia Pacific College, and The Learning Place, Catherine possesses a solid background in customer service and education, underpinned by a Bachelor's Degree in Communication Arts from the University of the Philippines.