Ciddy Arodi

Ciddy Arodi is a seasoned customer service and data management professional with extensive experience in leading customer support initiatives across various organizations. Currently serving as the Customer Support Regional Lead for Europe & UK at Wise, Ciddy enhances customer experiences and drives strategic planning for performance improvement. Prior experience includes establishing and managing the customer care department at Watu Credit, resulting in a significant increase in customer satisfaction and revenue. Ciddy has also held roles such as Data Manager for the USAID Somalia Program at IBTCI and Senior Research Executive at Ipsos, specializing in customer satisfaction and market research. Ciddy holds a Master's degree in Project Planning & Management from the University of Nairobi and additional qualifications in monitoring and evaluation.