David Woodhouse

David Woodhouse currently serves as the Global Head of Customer Advocacy at Wise, a role initiated in December 2023, focusing on global complaint handling, root cause analysis, vulnerable customer management, customer experience, and quality assurance. Previously, David held the position of Global Head of Complaints at Vanquis Bank from March 2021 to December 2023, where responsibilities included overseeing complaint operations and enhancing customer journeys. David has extensive experience in customer service management, including roles as an interim head of customer relations, complaints consultant, and senior operations manager across various organizations. This experience encompasses a notable 18 years in management roles and expertise in transforming complaint handling processes. David received education at Coundon Court School and Community College from 1996 to 2003.