Diana Kägo

Diana Kägo (Sayapina) is an experienced customer support professional currently serving as a Customer Support Senior Project Manager and Customer Support Area Lead for Latin America at Wise since February 2018. With a strong background in managing teams across multiple regions, Diana oversees a team of over 100 employees while collaborating closely with various departments to align resources with business goals. Previous roles at Wise included Customer Support Senior Team Lead and Team Lead for EMEA, where Diana excelled in enhancing customer satisfaction, managing KPIs, and implementing performance improvements. Prior experience includes a Business Development Manager position at Rebound Mobile, focusing on mobile marketing for the Russian market, and a Sales Consultant role at Villadisain OÜ, Estonia's largest jewelry retailer. Diana holds a Bachelor of Business Administration from Metropolia University of Applied Sciences and participated in an exchange program at Lingnan University.