Flavia Falquer

Flavia Falquer is currently a Surveillance Agent at Wise since August 2023. Previously, Flavia has been with Accenture since February 2020, serving in various roles including Instructor Analyst and Payments Subject Matter Expert for a major social media platform. Responsibilities included training in multiple departments, developing learning materials, and providing course feedback. As a Payments Subject Matter Expert, Flavia led a team of bilingual analysts, liaised with clients for product improvement, and ensured compliance with key performance indicators. Earlier, Flavia worked as a Bilingual Customer Support Associate, delivering technical support and managing high volumes of inquiries with exceptional accuracy. Flavia holds a Bachelor's degree in Social Communication from Pontifícia Universidade Católica do Rio de Janeiro, earned between 1984 and 1988.